クロネコ
主に考えられる原因と対処法を説明していきますので、当てはまっていないか確認してみてください。
先生
バイビットは日本人トレーダーも多く利用している海外の仮想通貨取引所です。
仮想通貨取引に興味を持ち、新しく口座開設をする人もいると思いますがログインができなくなってしまうと焦ってしまいますよね。
しかし、ログインできないときというのはだいたい原因が決まっています。
そこで、この記事ではバイビットにログインできないときの8つの原因と対処法をご紹介していきますので、どうぞ参考にしていってください。
おそらく大半の方の場合、こちらのケースに当てはまっているはずです。
バイビットにログインできないときの原因と対処法をご紹介
海外の仮想通貨取引所であるバイビットを利用していて「ログインできない」とお困りの方に向けて、8つの原因と対処法を解説していきます。
どうしてもログインできない場合は、ひとつずつ可能性をつぶしていってみてください。
バイビットにログインできない原因①メールアドレス(電話番号)を間違えている
バイビットにログインできないときの原因で比較的に多いものがメールアドレス・電話番号の間違いです。
こちらはEメールアドレスでログインしようとしているときの画面です。
ご覧のように一度ログインしたことがある方の場合は、だいたいログイン用のメールアドレスが記憶されています。
そのため、このまま進めば問題ないのですが、ログインできないときには以下の可能性が考えられます。
・自分で入力したメールアドレスが間違えている
・登録したメールアドレスアカウントを削除している
意外と多いのが過去に登録をしたメールアドレスが表示されていて間違いに気付かないパターンです。
また、自分で入力したメールアドレス自体が間違えていて、それを記憶されてしまっているとログインできないこともあります。
バイビットに登録してから少し時間が経っている場合だと、メールアドレスのアカウント自体を削除してしまっているケースもあるかもしれません。
こうした部分に注意をしてメールアドレスを確認し直してみてください。
次に、ログインできない原因として電話番号を間違えている可能性を見てみましょう。
バイビットに電話番号でログインしようとすると上のような画面が表示されます。
ここでは利用中の携帯電話を登録している国を選択する項目が出てきますが、この国自体を間違えていると確実にログインできません。
そのため、赤枠部分で正しい国を選択し直しましょう。(大半の人は日本を選択すればOKのはずです)
バイビットにログインできない原因②パスワードを間違えている
バイビットにログインできない場合、ログイン用のパスワードを間違えているというケースも非常に多いです。
色々なサイトに登録をしていると「どのパスワードを使っていたんだっけ…」といったことがよく起こります。
特に複数のパスワードを設定している人はバイビット用のパスワードを思い出すことが困難かもしれません。
そんなときはパスワードの再設定をおこないログインを試みましょう。
ちなみに入力しているパスワードを可視化して確認するというのも有効な手段のひとつです。
それでもダメなら下の赤枠部分からパスワードの再設定をおこなっていきましょう。
パスワードを再設定するときは既存のパスワードを一度リセットします。
その後、新しいパスワードを設定すると、登録したメールアドレス宛に認証コードが送られてきますので、それを設定画面に入力してください。
これでパスワードの再設定が完了です。
次からは同じ間違いをしないよう、どこかにパスワードをメモしておくといいかもしれませんね。
バイビットにログインできない原因③二段階認証コードに関連した問題
バイビットで二段階認証を設定している場合、ログインするときに必ず二段階認証コードの入力が求められます。
正しくログインできない人の中には、この二段階認証コードで躓いている人もいるかもしれません。
そもそも二段階認証コードは外部のアプリから取得するものです。
そのため、パソコンからログインするときはスマホも必要になってきます。
このスマホをなくした、もしくは二段階認証コードを設定したスマホとは別のスマホに切り替えてしまって確認ができなくなってしまったという場合は、ログインすることが難しいです。
対処法としては新しいスマホにGoogle認証アプリをインストールし直して、バイビットで使っているメールアドレスを入力するという流れが一般的ですが、これでもダメならバイビットのサポートデスクに連絡をしてください。
二段階認証を飛ばしてログインすることは個人では出来ません。
バイビットのサポートデスクに連絡する方法は、画面右下に表示されている「サポート」をクリックするだけです。
こちらにて二段階認証コードを取得できなくなった旨を伝えましょう。
話の正当性が通じれば、ログインできるようになるかもしれません。
バイビットにログインできない原因④アクセスを禁止されている国にいるケース
海外旅行や海外出張中に現地の回線を利用してバイビットにログインしようとした場合、その国がアクセス禁止対象国だとログインができません。
・ケベック(カナダ)
・キューバ
・クリミア
・セバストポリ
・イラン
・シリア
・北朝鮮
・スーダン
上記の国からバイビットにアクセスをすることは禁止されているので、この場合は素直に諦めてください。
仮に別のサーバーなどを経由してアクセスをしても、バイビット側から禁止行為に抵触していると判断されればアカウントの停止も考えられます。
バイビットにログインできない原因⑤フィッシングサイトにアクセスをしている可能性
メールアドレスもパスワードも正しいはずなのにログインできない場合は、フィッシングサイトと呼ばれる偽サイトにアクセスしている可能性も考えられます。
フィッシングサイトとは公式サイトに似せて作られたものです。
悪質なフィッシングサイトの場合は個人情報を抜き取られてしまうこともありますので、すぐにサイトを閉じるようにしましょう。
なお、日本からアクセスをする場合、バイビットの正しいURL冒頭部分は「https://www.bybit.com/ja-JP」です。
これが「bybitcom(ドットが抜けている)」や「byblt.com(iがlに変わっている)」になっているサイトはフィッシングサイトである可能性が高いので気を付けてください。
バイビットにログインできない原因⑥サーバーがメンテナンス中
特に自分側に不備がないのにログインできない場合は、バイビットのサーバーがメンテナンス中ということも考えられます。
このケースだと、サイトにアクセスしようとした段階で「メンテナンス中」といった画面が表示されます。
基本的にはメンテナンスが終わるまで待つしかありませんので、時間を置いてからログインを試みましょう。
バイビットにログインできない原因⑦セッションの有効期限(時間)切れ
バイビットにログインしていたのにいつのまにかログアウトされてしまっているという場合は、セッションの有効期限切れの可能性が考えられます。
このケースでは再度ログインボタンをクリックすれば解決しますので、一度試してみてください。
バイビットにログインできない原因⑧アカウントが削除されている
何をやってもログインができない、アカウント情報が出てこないといった場合は「アカウントが削除されている」のかもしれません。
この原因は個人によって異なってくるのですが、違法な行為をしてアカウントが削除・停止されているわけでないのであれば、再度アカウントを作り直すことで問題が解消されます。
しかし、すでに入金をしていて前のアカウントに保有する資産が残っている場合はバイビットのサポートデスクまで連絡をしてください。
資産が残っているのにも関わらず連絡なしでアカウントを削除されることはあり得ませんが、万が一の場合はすぐバイビットまで問い合わせるようにしましょう。
まとめ
バイビットにログインできないときの原因と対処法をご紹介してきました。
基本的にはメールアドレスやパスワードの間違いが多いと思いますので、まずはご覧いただいた対処法を実践してみてください。
ちなみに入金前であればアカウントを作り直すというのもひとつの手です。
バイビットは口座開設に本人確認が必要ありませんので、すぐ新しいアカウントを作ることが出来ます。
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